Privacy Policy

Privacy Policy

Last Updated: October 27, 2024

Welcome to nouawa.com, a website owned and operated by Akhat International (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.nouawa.com. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access this website. By using this website, you consent to the collection and use of information as outlined.

1. Information We Collect

We collect personal and non-personal information to provide a better experience on our website. The types of data we collect include:

  • Personal Information: Information that can directly or indirectly identify you. This includes:
    • Name
    • Email address
    • Shipping and billing addresses
    • Payment information (e.g., credit card details)
    • Contact number
  • Non-Personal Information: This includes data that cannot identify you individually, such as:
    • Browser type and version
    • Device type and operating system
    • Website usage patterns, including page views, time spent on each page, and clicks
    • IP address, anonymized when possible

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders, including billing and shipping
  • Improve our website’s performance, functionality, and user experience
  • Communicate with you regarding orders, customer service inquiries, and promotional content
  • Comply with legal obligations and prevent fraudulent activity

3. Legal Bases for Processing Personal Data (Under GDPR)

Under the GDPR, we rely on the following lawful bases for processing personal data:

  • Contractual Obligation: Processing necessary for the performance of a contract, such as processing and delivering orders.
  • Consent: For marketing communications, you have the right to withdraw consent at any time.
  • Legal Compliance: Processing to comply with legal and regulatory obligations.
  • Legitimate Interests: Processing necessary for our legitimate interests, such as fraud prevention and improving website functionality.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Third parties that assist in our business operations, including payment processors, delivery services, and IT support, all bound by data protection agreements.
  • Legal Authorities: Where required by law or legal process to disclose information.
  • Business Transfers: If our company undergoes a merger, acquisition, or sale, your data may be transferred to the new owner.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our website experience and analyze website performance. Cookies allow us to remember your preferences, facilitate navigation, and understand how users interact with our website.

You may set your browser to refuse cookies, but please note that some features of the website may not function properly without them.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For instance:

  • Customer data related to orders is retained for a minimum of 5 years for compliance with tax and legal obligations.
  • Marketing data is retained until you opt out or withdraw your consent.

7. Your GDPR Rights

Under the GDPR, you have the following rights:

  • Access: The right to access and obtain a copy of your personal data.
  • Rectification: The right to correct any inaccurate or incomplete personal data.
  • Erasure: The right to request the deletion of your personal data, subject to certain conditions.
  • Restriction of Processing: The right to restrict the processing of your personal data.
  • Data Portability: The right to request that we transfer your data to another controller.
  • Objection: The right to object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us at Muath@akhat-international.com.

8. Security of Your Information

We implement robust security measures to protect your information, including secure servers, encryption of sensitive data, and regular security reviews. Despite these measures, no method of data transmission or storage is completely secure; thus, we cannot guarantee absolute security.

9. International Data Transfers

If your data is transferred outside of the European Economic Area (EEA), we ensure it receives adequate protection, either through Standard Contractual Clauses or another appropriate safeguard under GDPR.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If we discover that we have collected personal data from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page with an updated “Last Updated” date. We recommend reviewing this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:

Akhat International
Address: King Fahad Road, Dammam, Al Khobar, Saudi Arabia
Email: Muath@akhat-international.com

This Privacy Policy is designed to provide a transparent view of our data practices, ensuring that all users can make informed decisions when engaging with www.nouawa.com.