Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 27, 2024

Thank you for shopping with Akhat International at www.nouawa.com. We strive to provide you with high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, we are here to help you through the returns and refunds process.

1. Eligibility for Returns

You may return products purchased from our website under the following conditions:

  • The product is in its original condition, unused, and in the original packaging.
  • The return is initiated within 30 days from the date of purchase.
  • Certain products, such as opened or used air purification bags, may not be eligible for return due to health and safety regulations.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at Muath@akhat-international.com with your order number, product details, and reason for return.
  2. Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number along with return instructions.
  3. Prepare the Return Package: Ensure the product is securely packaged to prevent damage during shipping. Include the RA number inside the package.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent. In such cases, we will cover the shipping costs.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the status of your refund.
  • If approved, your refund will be processed and a credit will be applied to your original payment method within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

6. Contact Information

For any inquiries or assistance regarding returns and refunds, please contact us:

7. Policy Changes

We reserve the right to update or change our refunds and returns policy at any time. Any changes will be posted on this page with an updated effective date.